Scope of Work — Pre-Opening Engagement

Suzu Restaurant  ·  Cincinnati, OH  ·  That's Good Hospitality  ·  DRAFT FOR DISCUSSION
Base Engagement Fee
$100,000
4 weeks remote + 8 weeks on-site
~12 weeks (Jun 29 – Sep 22)
Completion Bonus
$20,000
Paid upon successful soft opening
and 3-week post-open stabilization
Total Investment
$120,000
Against a $5.5–6M build.
2.0% of total capital investment.
1
Engagement Timeline
Weeks 1–4
Jun 29 – Jul 27
Foundation & Build Phase — Remote. Critical path build, gap audit, staffing plan, vendor contract matrix, systems setup initiation (Toast, SevenRooms, Paycor ATS, reservations), GM recruitment coordination, training program framework, beverage program coordination, PR/marketing alignment with Columbus team. POS configuration, reservation system live setup, hiring materials and open call format prepared.
Remote
Week 5
Jul 28 – Aug 2
On-Site Alignment & Refinement. Full on-site immersion: align with Chef Makoto and Iinuma on service vision and menu storytelling, audit systems and vendor status in person, confirm critical path with ownership, establish communication cadence and RACI with all stakeholders. Refine all programs built remotely against real conditions on the ground.
On Site
Weeks 6–7
Aug 3 – Aug 16
FOH Hiring Events & Manager Training — On Site. Open call events, structured interviews, candidate scoring, offers, and onboarding initiation. Coordinate with Paycor ATS. Concurrent manager training: leadership standards, pre-shift execution, scheduling, and systems. Target: all FOH roles filled and management team trained before orientation begins.
On Site
Weeks 8–9
Aug 17 – Aug 31
Orientation & Operations Training — On Site. Full FOH team orientation, cycle of service drills, POS training, menu knowledge sessions, mock service rehearsals, punch list coordination with construction, health department readiness, soft open preparation.
On Site
Week 10
Sep 1 – Sep 7
Soft Open. Friends & family service, invite-only preview nights, real-time service coaching, issue resolution, team calibration. Opening night execution.
On Site
Weeks 11–12
Sep 8 – Sep 22
Stabilization & Handoff — On Site. 2 weeks post-opening: daily pre-shift leadership, service observation and coaching, issue triage, system refinement, GM transition and ops handoff. Completion bonus triggered at end of this phase upon mutual sign-off.
On Site
2
Deliverables — What You Receive
Operations & Planning Documents
Critical Path
Master opening timeline with every workstream, owner, dependency, and milestone. Updated weekly. The single source of truth from engagement start through opening night.
Document
Pre-Opening Budget
Itemized pre-opening operating budget covering staffing, food & training costs, smallwares, consultant fees, and contingency. Separates from construction budget.
Document
Staffing Plan
Full headcount model by role, shift, and meal period — built for dinner-only launch, with Omakase and lunch phases mapped. Includes wage grid and labor cost projections.
Document
Vendor Contract Matrix
All 25+ recommended vendor relationships: waste oil, grease trap, hood cleaning, linen (Cintas), pest control, knife sharpening, fire suppression, music license, security, and more — with recommended contacts, terms, and sign-off status.
Document
RACI Chart
Defines who is Responsible, Accountable, Consulted, and Informed across every function — so every stakeholder knows exactly what they own and who makes each call.
Document
Opening Playbook
The complete operating manual — replicable for future locations. Covers every system, protocol, standard, and contact. Built to be handed off, not kept.
Document
Training Program
FOH Training Curriculum
Full multi-day training program for servers, bartenders, hosts, and runners. Includes hospitality philosophy, sequence of service, menu knowledge framework, Japanese dining culture, guest recovery, and communication standards.
Document
Cycle of Service
Step-by-step service standard from reservation to farewell — tailored to the Suzu experience and Makoto's culinary vision. Scripts, timing, table mechanics, and Omakase protocol.
Document
Manager Training Module
Leadership standards, pre-shift meeting format, email communication protocol, daily operating cadence, labor management basics, and escalation process.
Document
Training Execution — On Site
Live delivery of all training modules: classroom sessions, service drills, POS training, mock service (friends & family), and real-time coaching through opening.
On Site
Systems Setup & Coordination
Toast POS Configuration
Menu build, floor plan setup, tip distribution configuration, reporting structure, manager access levels, and staff training protocol.
System
Reservation System Launch
OpenTable live setup for Suzu main dining. Resy configuration for Suzune omakase — including prepaid deposit flow, cancellation policy, and seating strategy.
System
SevenRooms CRM Setup
Guest profile configuration, reservation feed integration, tagging protocol, and team training on guest recognition and preferences.
System
Tip Distribution Protocol
Cash and credit card tip structure, back-of-house participation decision, service charge recommendation for Omakase, and compliance with Ohio wage law. Integrated with Toast and Paycor.
System
Recruiting & HR Coordination
GM Search Coordination
Profile definition, recruiter briefing, candidate evaluation framework, interview process design. Active outreach to Josh's national network for qualified candidates willing to relocate to Cincinnati.
Management
FOH Hiring Execution
Open call design and execution, interview framework, candidate scoring, offer coordination. Target: fully staffed FOH team 3 weeks prior to soft open.
Management
Job Descriptions & AORs
Written JDs for all FOH roles: GM, AGM, floor manager, server, bartender, host, runner, busser. Aligned with Paycor ATS for posting and candidate management. Includes establishment of Areas of Responsibility by department, defining ownership and accountability across all front-of-house functions.
Document
Orientation Program
Day-one onboarding structure: brand story, culture standards, paperwork flow, uniform distribution, and first-week schedule. Reusable for all future hires.
Document
3
Anticipated Hours by Phase
Remote Foundation & Build (Weeks 1–4, Jun 29 – Jul 27)~120 hours
On-Site Alignment & Refinement (Week 5, 10 hrs/day × 6 days)60 hours
FOH Hiring & Manager Training — On Site (Weeks 6–7, 10 hrs/day × 6 days × 2 weeks)120 hours
Orientation & Operations Training — On Site (Weeks 8–9, 10 hrs/day × 6 days × 2 weeks)120 hours
Soft Open & Opening Week (Week 10, 10 hrs/day × 7 days)70 hours
Stabilization & Handoff — On Site (Weeks 11–12, 10 hrs/day × 6 days × 2 weeks)120 hours
Total Anticipated Hours~610 hours
4
Proposed Engagement Calendar
Remote On-Site Outside Engagement
12-week engagement  ·  8 weeks on-site  ·  Jun 29 – Sep 22, 2026
June 2026
Su Mo Tu We Th Fr Sa
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
Jun 1–28 — Pre-engagement
Jun 29–30 — Remote: Foundation begins
July 2026
Su Mo Tu We Th Fr Sa
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
Jul 1–27 — Remote: Foundation & Build
Jul 28–31 — On-Site: Alignment begins
August 2026
Su Mo Tu We Th Fr Sa
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
Aug 1–2 — On-Site: Alignment (cont.)
Aug 3–16 — On-Site: FOH Hiring & Manager Training
Aug 17–31 — On-Site: Orientation & Operations Training
September 2026
Su Mo Tu We Th Fr Sa
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
Sep 1–7 — On-Site: Soft Open
Sep 8–22 — On-Site: Stabilization & Handoff
Sep 23–30 — Engagement complete
5
What Is Not Included
  • Travel, accommodations, and per diem during on-site phases — to be covered by Suzu Hospitality per prior discussion
  • Beverage program development (cocktail, sake, wine lists) — specialized consultants to be coordinated through Chef Makoto's network and/or TGH recommendations
  • Legal, accounting, or financial advisory services
  • Construction management or FF&E procurement
  • PR, marketing, or social media execution — coordinated with Columbus PR team but not owned by this engagement
  • Employee handbook drafting — to be developed through HR and legal counsel
  • Ongoing operational management post-stabilization period
Future Engagement If ownership wishes to open additional locations — Nashville, another second-tier market — the systems, playbooks, and training programs built during this engagement are designed to be reused. A follow-on engagement for location two would be structured at a reduced rate given the foundation already built.
6
Proposed Terms
Payment Structure
That's Good Hospitality is amenable to payment terms structured weekly, monthly, or as mutually agreed upon at the time of contract execution. Total base engagement fee: $100,000. Completion bonus: $20,000 upon sign-off.
Travel & Accommodations
All travel, hotel, and per diem during on-site phases covered by Suzu Hospitality. Estimated 8 weeks on-site across alignment, hiring, training, opening, and stabilization phases.
Engagement Structure
That's Good Hospitality LLC as independent contractor. Services rendered under W9 as an LLC/S-Corp. Contract to define scope, timeline, payment terms, IP ownership of deliverables, and termination provisions.
Exclusivity & Availability
TGH will prioritize Suzu as primary engagement during on-site phases. Remote phase managed in parallel with other active projects. Key dates confirmed and locked in advance.
IP & Deliverables
All documents, training programs, and playbooks become property of Suzu Hospitality LLC upon final payment. TGH retains right to reference engagement (without disclosing proprietary content) for portfolio purposes.
Completion Bonus Trigger
$20,000 bonus paid upon mutual written sign-off confirming: restaurant has operated for 3 consecutive weeks post-soft-open, FOH team is fully staffed and trained, and all core systems are live and operational.